Cal Snap – Support

Photo-first AI calorie tracking · by Exyvalon Development FZ-LLC

Need help? Email us at office@exyvalon.com — we usually reply within 2 business days.

Frequently asked questions

How do I log a meal?

Tap the camera button, photograph your plate, and Cal Snap estimates the calories and macros. You can adjust portions before saving. You can also scan a barcode, scan a nutrition label, describe your meal in text, or search the food database.

What's free and what's Pro?

Free forever: manual logging and search, 5 barcode scans per day, 5 AI photo scans per day, diary, water, weight, and progress tracking. Cal Snap Pro adds unlimited AI and barcode scans, nutrition label scanning, text logging, and the AI coach — with a 3-day free trial.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings → your name → Subscriptions on your iPhone, select Cal Snap Pro, and tap Cancel. Or in the app: Profile → Subscription → Manage.

How do I delete my data?

All data is stored on your device only. Use Profile → Delete data in the app, or simply delete the app.

Are the calorie values exact?

No — they are estimates. Photo-based recognition and database values carry natural inaccuracies. Cal Snap is a wellness tool, not a medical device.